Real questions,
answered without the sales spin.

Usually 5 to 10 minutes. Every line is created by a person, not a robot, so late-night orders can take up to an hour. You receive your username, password, server URL and the installation guide for your device by WhatsApp and email.

Visa, Mastercard, PayPal, Apple Pay and Google Pay through our secure checkout link, plus USDT, Bitcoin and Ethereum. We never see or store your card details — the payment processor handles that end.

Yes, full library, no card details, one per household. Request it on WhatsApp. We'd genuinely rather you test the service at peak time than take our word for it.

No. There is no stored payment method and no recurring charge. When your period runs out, the line stops. We send a reminder a few days before so you can renew if you want to.

About 10 Mbps for HD, 25 Mbps for reliable 4K. Stability matters more than headline speed: a wired connection or 5GHz Wi-Fi on a 40 Mbps line will outperform a congested 200 Mbps connection on 2.4GHz every single time.

Because each channel comes from its own source. If one channel stutters while the rest are perfect, that source needs re-pointing — report it and we normally fix it within the hour. If everything stutters at once, it's your local network or your ISP throttling streaming traffic.

Not for the service to work — we run an integrated VPN layer on our own network. Some ISPs in the UK, Italy and Germany do throttle streaming ports at peak time, and in those cases a consumer VPN can noticeably smooth things out. Ask us and we'll tell you honestly whether it will help in your case.

On the channels and films that are genuinely produced in 4K, yes. Where a broadcaster only transmits in 1080p, no provider on earth can give you true 4K — anyone claiming otherwise is upscaling and calling it UHD. Our line-up is a mix of 4K, FHD and HD, and the quality is labelled in the app so you can choose.

Samsung and LG Smart TVs, Amazon Firestick and Fire TV, Android phones/tablets/boxes, iPhone, iPad, Apple TV, MAG, Formuler, Enigma2 receivers, Windows and macOS. Full instructions are on the setup page.

Standard plans allow one simultaneous stream. You can install the app on every device you own and switch between them; you just can't stream two at the same time. The Family plan gives you four simultaneous connections for the whole house.

Yes — up to 7 days of catch-up on major channels, plus a full EPG. Set the correct time zone in your player or the guide will look shifted by an hour.

Yes. Adult categories are off by default and only added if you ask. Players like TiviMate and Smarters also let you PIN-lock or hide any category, which is how most parents set up a kids-safe profile.

If your line can't be made to work on a supported device within the first 7 days and our team can't fix it, you get a full refund. Refunds aren't given for a change of mind after the service is working, or for problems caused by an unstable home connection — which is exactly why we push the free trial first.

WhatsApp on +1 505 528 2537, or email support@primeflexmedia.live. Average first reply is under five minutes during the day and under thirty at night. Real people, every time — no ticket queue you never hear back from.