Privacy policy
We collect as little as possible, because the less we hold, the less there is to lose.
What we collect
- Contact details — the name, WhatsApp number or email you give us when ordering or requesting a trial.
- Order details — which plan you bought, when, and the duration. We do not store card numbers; payments are processed by our payment provider.
- Technical details needed to run the line — your device type, and where required by the player app, the MAC address of that device.
- Connection logs — the technical records our servers generate to detect credential sharing and diagnose faults.
What we do not collect
- We do not build viewing profiles for advertising.
- We do not sell, rent or share your details with third parties for marketing.
- We do not run third-party advertising or social tracking pixels on this website.
Why we hold it
To create and support your subscription, to answer you when you message support, to enforce the connection limits of your plan, and to meet our accounting obligations for payments received.
How long we keep it
Contact and order details are kept while your subscription is active and for 12 months afterwards, so renewals and refund requests can be handled. Technical connection logs are kept for a maximum of 30 days. Payment records are kept as long as accounting rules require.
Cookies
This website uses no advertising or analytics cookies. Your browser may store local preferences, and nothing about that leaves your device.
Your rights
You can ask us at any time what we hold about you, ask for it to be corrected, or ask for it to be deleted once your subscription has ended. Message us on WhatsApp or email support@primeflexmedia.live and we will action it within 30 days.
Security
Data is held on access-controlled systems, and support staff only see what they need to service your line. If a breach ever occurred that affected your details, we would tell you directly and promptly.
Contact
WhatsApp +1 505 528 2537 or email support@primeflexmedia.live.