Terms of service & refund policy

1. What we provide

PrimeFlex Media provides a technical access service: server capacity, playlist delivery and support that lets you use a compatible media player. We do not produce, host, record or broadcast television content, and we are not affiliated with any broadcaster, channel or streaming platform named anywhere on this site.

2. Your responsibilities

• You are responsible for a working internet connection and a compatible device.
• You must comply with the laws of your country regarding the reception of broadcast content.
• Your credentials are for your household. Sharing them publicly, reselling them without a reseller agreement, or running them through unauthorised restreaming will result in immediate termination without refund.
• Standard plans permit one simultaneous connection; the Family plan permits four. Exceeding your limit may cause the line to be blocked automatically.

3. Delivery

Lines are usually delivered within 5–10 minutes of payment clearing, and in all cases within 24 hours. Delivery is by WhatsApp and email to the details you give us.

4. Refund policy

• If your line cannot be made to work on a supported device within 7 days of purchase, and our support team cannot resolve it, you receive a full refund.
• Refunds are not given where the service is working as described and you have simply changed your mind, where the problem is caused by your own internet connection or hardware, or where a specific channel you did not ask about before purchase is not carried.
• Refunds are not given after the 7-day window, or where the account has been terminated for a breach of section 2.
• Approved refunds are returned by the original payment method within 5–10 working days.
• We strongly recommend using the free 24-hour trial before purchase — it exists precisely to prevent refund disputes.

5. Service availability

We target 99% uptime and run redundant nodes in multiple regions. Occasional interruptions happen — maintenance, upstream source changes, network incidents. We fix them as quickly as possible and, for extended outages affecting your line, we extend your subscription by the affected period on request.

6. Channels and content

Line-ups change. Sources are added, moved and removed by their operators, and neither we nor any provider can guarantee that a given channel will remain available for the full duration of a subscription. If a channel you specifically requested before purchase becomes permanently unavailable, contact us and we will find an equivalent or discuss compensation.

7. Payment

All prices are in GBP and include any applicable fees. There is no recurring billing and no stored payment method: every renewal is a new, deliberate payment by you. Card details are handled by our payment processor and are never seen or stored by us.

8. Termination

We may terminate a line without refund for credential sharing, restreaming, fraudulent payment or chargeback abuse, or abusive behaviour towards support staff. You may stop using the service at any time; there is nothing to cancel because there is no recurring charge.

9. Changes to these terms

We may update these terms. The version in force is the one published on this page at the time of your purchase.

10. Contact

WhatsApp +1 505 528 2537 or email support@primeflexmedia.live.